GU Experience Upgrade FAQs
General Questions
- Why are we upgrading to GU Experience?
GU Experience provides a modern digital experience with a redesigned user interface. It has the capabilities in accessing relevant information in an easy to navigate manner with both mobile and standard web enhancements. It will allow the Georgetown community greater access to relevant data and supports an improved overall user experience for students, faculty, advisors, and staff.
- How many users will be affected by this upgrade?
All students, faculty, and staff that utilize Banner 9 Self-Service to access student information will be using GU Experience.
- Will there be training on GU Experience?
Yes. There will be training materials and video tutorials available as new functionality is released.
- What if I don’t see all of the cards or roles I expect to see?
- First, try logging out and logging back in. If your role or status has changed, this will update the cards you see in the system. If you still think something is missing, please contact help@georgetown.edu and include a description or screenshot.
- Will I use the same credentials to log into GU Experience?
Yes, you will use your netID and netID password.
- How can I get more information?
- Continue to check our GU Experience Upgrade webpage or the Training and Documentation section of this site for updates and additional information.
- What is the preferred browser for using GU Experience?
GU Experience can be used with all browsers. Please ensure you are using the most updated version of that browser for optimal functionality. If you have any issues, clear your browser cache and cookies.
Student Questions
- What if my bio information is incorrect?
Please contact studentrecords@georgetown.edu and let us know what data fields need to be updated. You may be asked to provide documentation in order for us to change or update your information.
- How many plans can I create?
Currently, you may create and save four plans.
- Can I use my plans to register?
Yes, when it is time for you to register, your plans from Plan Ahead can make this process quick and easy.
- Can I make notes in the planner?
Yes, select the sticky note icon to add notes for each class. The notes are visible to you and your advisor(s) who review your plan.
- Does my status only affect this term only?
Registration holds affects all terms. Restrictions overrides only affects viewing terms.
- What is a CRN?
A CRN is a course reference number and is assigned by Banner when a course section is created.
- Where can I confirm my programs, if I’m enrolled in more than one program?
If you are enrolled in two programs, your Primary and Secondary Curriculum is viewable in the right hand section of your View Registration Information page. You can also view it on your Student Profile in the Curriculum, Hours, and GPA section.
- If I click on add, does that mean I’m enrolled in the section?
No, you have to select the Submit button and then the section will appear “Registered” in the status column.
- How will I know if I was not registered after I click on submit?
An error message will appear indicating the reason your registration submission was not processed.
- Where can I download a PDF of my unofficial transcript?
You can press CTRL + P (or Command + P on a Mac) on your keyword to print or save your transcript to PDF. If you need an electronic or paper transcript, you should click “Request a Printed Transcript” and submit your request through Parchment. E-transcripts are typically delivered within 30 to 45 minutes.
- Can I see the grade mode for a course?
Yes, in the Active Registration tab or under Schedule Details, you will see the grade mode indicated for each class.
Faculty Questions
- Do I enter information in “Last Attended Date” or “Hours Attended?”
While you may enter information in either of these fields, it is not required to successfully submit grades.
- What happens if I enter the wrong grade for a student?
You will be unable to make the change in GU Experience. Send an email to facultygrading@georgetown.edu for assistance.
Advisor and Staff Questions
- Can I view the total max credit hours allowed for a student?
Yes, both the student and the advisor can view the student’s max hours in the bar below the registered course window on the Student Profile.
- Can I view more detail for each course the student is enrolled in?
Yes, you are able to select the course you wish to view and a pop up will appear with detailed information on the course selected.
- Can I view if my student has a hold?
Yes, you are able to determine if a student has a hold. In the top right hand corner of the student profile you will see a holds icon with a red cell.