GU Experience Upgrade FAQs

General Questions

GU Experience provides a modern digital experience with a redesigned user interface.  It has the capabilities in accessing relevant information in an easy to navigate manner with both mobile and standard web enhancements. It will allow the Georgetown community greater access to relevant data and supports an improved overall user experience for students, faculty, advisors, and staff.

All students, faculty, and staff that utilize Banner 9 Self-Service to access student information will be using GU Experience.

Yes. There will be training materials and video tutorials available as new functionality is released.

First, try logging out and logging back in. If your role or status has changed, this will update the cards you see in the system. If you still think something is missing, please contact and include a description or screenshot.

Yes, you will use your netID and netID password.

Continue to check our GU Experience Upgrade webpage or the Training and Documentation section of this site for updates and additional information.

GU Experience can be used with all browsers. Please ensure you are using the most updated version of that browser for optimal functionality. If you have any issues, clear your browser cache and cookies.

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Student Questions

Please contact and let us know what data fields need to be updated. You may be asked to provide documentation in order for us to change or update your information.

Currently, you may create and save four plans.

Yes, when it is time for you to register, your plans from Plan Ahead can make this process quick and easy.

Yes, select the sticky note icon to add notes for each class. The notes are visible to you and your advisor(s) who review your plan.

Registration holds affects all terms. Restrictions overrides only affects viewing terms.

A CRN is a course reference number and is assigned by Banner when a course section is created.

If you are enrolled in two programs, your Primary and Secondary Curriculum is viewable in the right hand section of your View Registration Information page. You can also view it on your Student Profile in the Curriculum, Hours, and GPA section.

No, you have to select the Submit button and then the section will appear “Registered” in the status column.

An error message will appear indicating the reason your registration submission was not processed.

You can press CTRL + P (or Command + P on a Mac) on your keyword to print or save your transcript to PDF. If you need an electronic or paper transcript, you should click “Request a Printed Transcript” and submit your request through Parchment. E-transcripts are typically delivered within 30 to 45 minutes.

Yes, in the Active Registration tab or under Schedule Details, you will see the grade mode indicated for each class.

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Faculty Questions

While you may enter information in either of these fields, it is not required to successfully submit grades.

You will be unable to make the change in GU Experience. Send an email to for assistance.

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Advisor and Staff Questions

Yes, both the student and the advisor can view the student’s max hours in the bar below the registered course window on the Student Profile.

Yes, you are able to select the course you wish to view and a pop up will appear with detailed information on the course selected.

Yes, you are able to determine if a student has a hold. In the top right hand corner of the student profile you will see a holds icon with a red cell.

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