Banner FAQ's

Using Banner

1. What is my Banner password? 

2. What are the steps for logging into Banner?

3. Who do I talk to if I'm having problems logging into Banner?

4.  How do I find out what I have access to in Banner and how do I get access to the form I need? 

5.  Who do I talk to for help with my Banner content questions? 

6. How do I log out of Banner?

7. Does Georgetown SafeConnect time out?  

 

Login Requirements

9.  What approvals and software do I need to connect to Banner? 

10.  Can I access Banner or Cognos if I have a Mac or a PC?

11.  What if I already have VPN software on my computer? 

12.  What is a VPN and why do I need it? 

 

Banner Training

8. How/Where can I sign up for Banner training?

Banner Background

14.  What is Banner? 

15.  How do I know if I need access to a component of Banner?

 


 

Answers To FAQ's

what is my Banner password? 

Your Banner password is the same password you use to log into your email.

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What are the steps for logging into Banner?

Connect to your VPN (Georgetown SafeConnect or Cisco VPN).  Use duo two factor authentication
Open a modern web browser and navigate to https://bn-admin.uis.georgetown.edu/
Log in using your NetID and password. 

 

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Who do I talk to if I'm having problems logging into Banner?

Please contact the UIS Help Desk at (202) 687-4949 or help @ georgetown.edu for help in resolving issues attempting to log into Banner.    

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How do I find out what I have access to in Banner and how do I get access to the form I need? 

For details on what data and screens you have access to in Banner please talk to your Data Steward.  Similarly, work with your manager and your Data Steward to obtain access to additional forms.  Access requests typically take at least 72 hours to be granted.

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Who do I talk to for help with my Banner content questions? 

Your Data Steward or the University Registrar will be able to help answer your content and data manipulation questions. 

You can click the question mark icon to see the Banner help documentation available online.

You can also contact the UIS Help Desk with details of the problem and they will direct you to someone that can help resolve your issue.  Be sure to have the following information handy when calling in a Banner problem - the form you're working in, the error message you received, and the function you're trying to perform.  

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How do I log out of Banner?

You need to take the following steps to log out of Banner:

1. Close your web browser.
2. Disconnect from Georgetown SafeConenct.  (Information on SafeConnect can be found on the UIS SafeConnect VPN page.)  

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Does Georgetown SafeConnect time out?  

The Georgetown SafeConnect VPN does not time out, so you need to make sure you log out when you're not using it.

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How/Where can I sign up for Banner training?

For information about Banner training, send an email to univregistrarreports@georgetown.edu.

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What approvals and software do I need to connect to Banner? 

After you and your Departmental Data Steward have determined you need access Banner and/or Cognos, complete the necessary Banner Account Request Form and obtain needed approvals.

Banner and Cognos are accessible via the web.  Check to make sure you are using a recommended browser.

  • Banner:  Any modern web browser.
  • Cognos:  IE8

You must use VPN software in order to access Banner or Cognos.  Install the appropriate VPN for your computer as described on the UIS SafeConnect web page

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Can I access Banner or Cognos if I have a Mac or a PC? 

Banner and Cognos are both accessible via your web browser.  You should be able to use both Banner and Cognos from any computer when logged into the appropriate VPN.

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What if I already have VPN software on my computer? 

Contact the UIS Help Desk at help @ georgetown.edu or (202) 687-4949 to confirm you have the appropriate VPN to be able to connect to Banner INB or Banner Cognos.   

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What is a VPN and why do I need it? 

A VPN is a virtual private network.  VPN software creates a private and secure communications channel between your computer and the Banner or Cognos server.     

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What is Banner? 

Banner is the student information system used by Georgetown University.  Banner provides stable support for managing student academic information, student account data, Graduate Admissions, and finanacial aid information. 

There are two components to Banner:

Admin Pages:   This is Georgetown University's student information system.  It provides a web-based interface for Administrators to complete tasks.
Banner Self Service / MyAccess:  This is the secure web application that students and faculty members use to view their information from the new student information system.  Review the Banner Self Service / MyAccess FAQ for more information.

In addition to Banner, Georgetown also uses Cognos, a business intelligence tool used to run reports on data that exists in Banner.

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How do I know if I need access to a component of Banner?

Banner:   Access to Banner is granted based on your role.  If you insert any student information (financial aid, transfer credits, charges, biographical information, etc) you likely need to work with the Banner system.
Cognos:  Access to Banner Cognos is granted based on your role.  The clearest indication of your need to view reports of student data is if you are a Departmental Administrator, Department Head, Office Manager, or Department Chair. 

Banner Self Service / MyAccess:  All teaching faculty, Advisors, and Deans will use Banner Self Service / MyAccess.  No additional steps are needed to obtain access - just go to http://myaccess.georgetown.edu and log in with your NetID and password.

If you believe you need access to Banner INB or Banner Cognos, please contact the appropriate Data Steward for confirmation and approval.

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